It is our aim to despatch goods within 48 hours from the time they are ordered (subject to payment). Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control. Courier will attempt to deliver package up to three times.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.
Neither Retail Online UK LTD nor their nominated carrier will accept claims for consequential losses due to late delivery.
MyHermes (1-3days, parcels above £30) – Northern Ireland, Scottish Highlands, Islands
RoyalMail 1st class (next day delivery, smaller parcel below £30)
Shipping price: £ 3.60*
*Shipping price may vary and differ for orders from outside UK.
Claims arising from damage to goods in transit must be brought to the attention of Retail Online UK LTD in writing within 3 days of receipt of goods. Claims made outside this time limit will not be accepted.
In exceptional circumstances we accept returned goods but only if the following conditions are met:
a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.
b) The item must be in perfect resalable condition with any shrink wrap still intact.
c) A request must be made to the company within 7 days of receipt of goods.
d) No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
e) For your own protection please obtain a proof of postage/ receipt from the carrier as the company accepts no responsibility for lost parcels sent by you.
f) Retail Online UK LTD will not be responsible for any postage
g) We charge restocking fee of 15%
Retail Online UK LTD
156 Gorgie Road