It is our aim to despatch goods within 48 hours from the time they are ordered (subject to payment).

Shipping option:
MyHermes (1-3days, parcels above £30) – Northern Ireland, Scottish Highlands, Islands
RoyalMail 1st class (next day delivery, smaller parcel below £30)

Courier will attempt to deliver package up to three times.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.
Neither RETAIL ONLINE UK LTD nor their nominated carrier will accept claims for consequential losses due to late delivery.

Shipping price: £ 3.00


Claims arising from damage to goods in transit must be brought to the attention of RETAIL ONLINE UK LTD in writing within 3 days of receipt of goods. Claims made outside this time limit will not be accepted.

Returned Goods
In exceptional circumstances we accept returned goods but only if the following conditions are met:
a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.

b) The item must be in perfect resalable condition with any shrink wrap still intact.

c) A request must be made to the company within 7 days of receipt of goods.

d) No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.

e) For your own protection please obtain a proof of postage/ receipt from the carrier as the company accepts no responsibility for lost parcels sent by you.

f) RETAIL ONLINE UK LTD will not be responsible for any postage costs.

g) We charge  restocking fee of 15%

All images in the UK belong to the principal owner being RETAIL ONLINE UK LTD. We own the exclusive rights to visuals and reserve the right to refuse the use of our visuals at any given time.

Retention of Title
Property in the goods sold shall not pass to the Buyer until the Buyer has made payment in full to the Company of the invoice price for the goods. The company shall however be entitled to bring an action against the Buyer for the invoice price (or any part thereof unpaid) at any time after the due date for payment of the same. Until the property of the goods shall have passed to the Buyer, the Company may recover possession of such goods from the Buyer and re-sell such goods and for that purpose the Buyer agrees that the Company, its servants and agents may enter upon any land or building upon which the goods are situated.
The above terms and conditions are an integral part of every sale. RETAIL ONLINE UK LTD reserve the right to alter them at any time, without prior notice.